General Terms and Conditions
BEYOND PORTUGAL
Operated by DÚVIDA ITINERANTE, LDA Tax ID (NIF): 518 814 483
R.N.A.T. license: 745 / 2025
Registered Office: Lisbon, Portugal
Last update: 16/06/2025
1. DEFINITIONS
For the purposes of these Terms and Conditions:
Agency: DÚVIDA ITINERANTE, LDA, a commercial company headquartered in Lisbon, Portugal, owner of the trademark BEYOND PORTUGAL, registered in RNAT under no. 745 / 2025.
Client / Traveler: Any individual or legal entity who makes a Booking or participates in a service.
Services: Tours, excursions, experiences, and tourism activities organized and marketed by the agency.
Booking: A confirmed request to participate in a Service after payment has been received.
2. SCOPE OF APPLICATION
2.1 These Terms govern the contractual relationship between the Agency and the Client.
2.2 By making a Booking, the Client declares that they have read, understood, and fully accepted these Terms and Conditions.
2.3 The person making the Booking accepts these Terms on behalf of all participants included in the reservation.
3. FORMATION OF THE CONTRACT
3.1 The contract is considered concluded when:
a) The Agency confirms the Booking in writing (including email);
b) Full payment is received.
3.2 The Agency reserves the right to refuse any Booking.
4. PRICES AND PAYMENTS
4.1 Prices include only the services expressly described in the tour program.
4.2 Unless otherwise stated, 100% payment is required at the time of Booking.
4.3 The Agency may change prices prior to Booking confirmation, particularly in case of increases in operational costs, transportation costs, or government taxes and fees.
5. CANCELLATION BY THE CLIENT
5.1 Cancellations must be communicated in writing.
5.2 The following cancellation fees apply:
• More than 7 days before: full refund;
• 3–7 days before: 20% retained;
• 1–2 days before: 50% retained:
• No-show: 100% retained.
6. CANCELLATION OR CHANGES BY THE AGENCY
6.1 The Agency may cancel or modify the Service due to unavoidable and exceptional circumstances, including official alerts issued by the competent authorities.
6.2 In the event of cancellation initiated by the Agency, the Client will be entitled to:
a) Priority rescheduling;
b) A full refund if rescheduling is not possible.
6.3 Operational changes (itinerary, schedules, order of visits) may occur without constituting breach of contract, provided they do not substantially alter the nature of the service.
6. CANCELLATION OR CHANGES BY THE AGENCY
6.1 The Agency may cancel or modify the Service due to unavoidable and exceptional circumstances, including official alerts issued by the competent authorities.
6.2 In the event of cancellation initiated by the Agency, the Client will be entitled to:
a) Priority rescheduling;
b) A full refund if rescheduling is not possible.
6.3 Operational changes (itinerary, schedules, order of visits) may occur without constituting breach of contract, provided they do not substantially alter the nature of the service.
7. WEATHER POLICY
7.1 Tours normally operate regardless of weather conditions.
7.2 Only in the event of an official alert issued by the National Authority for Emergency and Civil Protection may the Agency cancel the tour for safety reasons.
7.3 In such cases, a new date will be proposed. If rescheduling is not possible, a full refund will be issued.
8. DELAYS
8.1 Shared Tours
A maximum tolerance of 15 minutes after the scheduled start time is allowed.
After this period:
a) The tour may begin;
b) The Client may join the group later by traveling independently to the point where the tour is taking place;
c) No partial or full refund will be granted.
8.2 Private Tours
Greater flexibility regarding delays may apply.
However:
• The total tour duration remains fixed;
• The guide may adjust the pace and stop times;
• The duration may not exceed the legal limits established under Portuguese labor law.
9. BOOKING TRANSFER
9.1 A Booking may be transferred to a third party with written notice up to 2 days before the tour.
9.2 An administrative fee of €10 may apply.
10. LIABILITY
10.1 The Agency holds Civil Liability Insurance and Personal Accident Insurance, as required under Portuguese legislation applicable to tourism activities.
10.2 The Agency shall not be liable for:
• Loss or damage to personal belongings;
• Acts of independent third parties;
• Force majeure events;
• Failure by the Client to comply with instructions.
10.3 The Agency’s liability is limited to the amounts established by applicable law.
11. CLIENT OBLIGATIONS
The Client undertakes to:
• Hold valid documentation;
• Comply with the guide’s instructions;
• Inform in advance of any physical limitations;
• Maintain appropriate behavior.
The Agency may exclude any participant whose behavior compromises safety or the normal operation of the tour, without entitlement to a refund.
12. COMPLAINTS
12.1 Any issue must be reported immediately to the guide.
12.2 The Agency provides access to the Electronic Complaints Book, available at the official platform www.livroreclamacoes.pt.
12.3 Formal complaints may also be submitted in writing within a maximum period of 15 days following the provision of the Service.
13. DATA PROTECTION
Personal data shall be processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Portuguese legislation.
14. APPLICABLE LAW AND JURISDICTION
14.1 These Terms are governed by Portuguese law.
14.2 Any disputes shall fall under the jurisdiction of the Lisbon District Court, without prejudice to alternative dispute resolution mechanisms provided by law.